The person whose name is on the website is not always the person entering, analyzing, or reviewing your tax information. That is not necessarily a problem—if you understand the workflow.
Different practice models can work well
A solo practitioner may personally handle nearly every step. A larger firm may assign data entry and routine preparation to staff, then have a manager or credentialed professional review the work. Efficient delegation can be appropriate.
Ask who owns the technical judgment
Who decides how a complicated transaction is reported? Who researches uncertain issues? Who communicates with you when facts are missing? The answer matters more than who types the numbers.
Ask who signs the return
The signing preparer assumes professional responsibility for the preparation. Understand whether that is the person you interviewed and whether that person actually reviewed the material.
Ask whether outside preparation resources are used
If third-party service providers participate, ask how confidentiality, data security, supervision, and quality control are handled.